55 articles
Diary/Schedule settings
Service windows
Shifts
Engineer survey email template
Customer estimate confirmation template
Work address estimate confirmation template
Estimate address reminder template
Estimate no access email template
Customer job confirmation template
Work address job confirmation template
Job Address Reminder Template
Work address job access template
Engineer job sheet email template
Job no access email template
Public holiday templates
Job on our way SMS
Estimate on our way SMS
Engineer job sheet SMS
Route optimisation settings
Surveyor estimate SMS
Book a diary event - Assigning job workflow templates
Booking multiple engineers into one job
Intelligent scheduling
Why are event notes not showing on the diary?
Why are notes for an engineer not showing on the diary?
What do I do if I see the 'Out of day range on diary' error?
Why are diary events being cancelled?
Why are diary events being cancelled?
Why isn't my diary description changing when I edit the job description?
How do I send a reminder to the customer/work address?
How do I add a user to the diary?
Why can't I drag and drop a diary event?
Diary (Overview)
General diary usage
General diary usage
What is the difference between cancelling and deleting an event?
Landscape diary view
How do I change a users colour on the diary?
Diary views
Recurring events
Special events
Diary navigation
Add and remove users from the diary
Filter the diary by user group
Diary event statuses and icons
Appointment statuses and icons
How to use the calendar
The diary side panel
Moving diary events
Editing an event in the diary
Cancelling an event in the diary
Sending confirmations and reminders for events
Viewing engineer feedback
How to use the 'nearby event' feature in your diary
Diary