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Why are diary events being cancelled?
Why are diary events being cancelled?
Updated over a month ago

There could be a number of different reasons that an event may have been cancelled from your diary without you manually carrying this out yourself.

Estimates:

When you have marked the estimate as accepted or rejected by the customer, any diary events in the future will be automatically cancelled.

Jobs:

All diary events related to jobs in the future get cancelled in the following instances:

  • You have raised a final invoice.

  • You have aborted the job.

  • You have marked the job as ' Free of charge'.

Commusoft does this because if the events do not get cancelled then the engineer may turn up to the property unnecessarily.


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