Customizing routing options for overtime slots and distance limitations can streamline bookings, reduce no-shows, and improve customer satisfaction. With flexible controls available for both the web and portals, you can tailor appointments to meet operational needs.
View Setting
➡️ Navigate to Profile Icon > Settings > Schedule and Dispatch > Route optimisation settings > View
1. Allow Overtime Slots
Enabling this option allows the system to suggest appointment times outside of regular working hours (overtime), accommodating urgent requests or high-demand periods.
Enable Overtime Slots: Check this box to make appointments available during overtime hours for both web and portal scheduling.
2. Distance Consideration for Bookings
Control whether the system considers the distance for bookings, setting a maximum travel distance for events. This prevents bookings that exceed your operational range.
Choose the option that best suits your business
Don’t Consider Any Distance: Ignores distance limitations, suggesting and booking appointments regardless of location.
Consider Distance for Portals Alone: Applies the distance limitation only to portal bookings, useful for managing travel time or service area restrictions specifically for portal users.
Enter maximum distance in miles.
Consider Distance for Web and Portals: Applies distance restrictions to both web and portal bookings, ensuring consistent limitations across all platforms.
Enter maximum distance in miles.