Shifts in Commusoft help streamline scheduling by defining when an engineer is available or unavailable, reducing administrative time and maintaining workflow continuity. Setting shifts allows the calendar to reflect accurate engineer availability. Note: AM/PM events are not supported within shifts.
View Setting
➡️ Navigate to your Profile icon > Settings > Schedule and despatch > Shifts > View
Add a Shift pattern
➡️ Shifts > Add a engineer shift
Enter a Shift name
Enter a Shift description
Click Add engineer shift
Setup a Shift pattern
➡️ Shifts > SetUp shift pattern
Select Time Frame: Drag to choose the desired time frame for the shift.
Define Shift Type:
Normal Shift: Regular working hours.
Overtime Shift: Set overtime by allocating a percentage of the engineer’s assigned labour rate.
Adjust Start/End Times if needed.
Manage breaks
Set time
Set duration
Click Save
Managing Shifts
Editing Shifts
➡️ Click Edit > Amend > Click Save
Deleting Shifts
➡️ Click Delete > Type “delete” to confirm > Click Delete