A Job No Access Message can be sent to both customers and work addresses when an engineer is unable to access the property to complete a job. This tool minimizes idle time for technicians, ensures concise communication with customers, and provides a clear reason for any access issues.
View Settings
➡️ Navigate to your Profile Icon > Settings > Schedule and Dispatch > Job No Access Email Template > View
Customise job no access message
➡️ Customise job no access message
Choose one option
Automatically send message to the customer
Don't send a message to the customer
Set Customer communications
Select the preferred notification method from the options on the left.
Add a subject line (email only)
Fill in the message in the provided text box for each method.
Use taggingto personalize the message with job-specific details such as customer name, job location, and scheduled times.
Set Work address communications
Select the preferred notification method from the options on the left.
Add a subject line (email only)
Fill in the message in the provided text box for each method.
Use taggingto personalize the message with job-specific details such as customer name, job location, and scheduled times.
Click Save