Setting up service windows allows you to communicate an estimated arrival time to your customers without committing to a specific time, giving flexibility to accommodate potential delays like traffic. This feature enhances customer communication, letting them know when to expect service while allowing operational leeway.
View Setting
➡️ Navigate to your Profile Icon > Settings > Schedule and despatch > Service Windows > View
Setting Up Service Windows
➡️ Service Windows
Select All Available Slots:
Ensure AM, PM, and All-Day options are filled out, as these are required to save service window settings.
Define Service Window Time Frames:
Service Window Name: Set an internal label based on your workflow, e.g., "Early Morning," "Afternoon Shift."
Customer Appearance: Define the customer-facing label that will appear in booking confirmations, such as "8 AM - 12 PM."
Save the Service Window:
Once each slot is configured, click Save. The service window options will then be available to customers booking through the portal.
Set Up Notifications Using Tags:
When service windows are set up, you can incorporate them into customer-facing emails using tagging in booking confirmations and reminders.
For example, add the service window tag in the Subject and Body of your booking confirmation email for clarity on timing.
All service windows must be fully configured with AM, PM, and All-Day options before you can save the settings.
Example Views
Customer Email Confirmation: An email confirmation with service window tags allows customers to see the time frame, such as "Early Morning Hours - 8 AM - 12 PM," in their booking confirmation.
Booking Portal View: Customers will also see these time frames in the booking portal, consistent with the labels you’ve set, reinforcing clarity on expected service windows.