The Licences settings allow you to view your current Commusoft plan details, manage your user licences, and explore new product add-ons.
You can purchase additional contracted, monthly, or daily licences to suit your growing business needs, as well as easily access PDF copies of your signed contracts for your records.
Access your licence settings
To access the billing section, you must have the Owner/Manager or Financial office staff user role.
âĄď¸ Click your Profile icon â Click Settings â Click Billing and licencing â Click View on Licences
Your contract and licences
The licences screen provides a comprehensive overview of your contractual agreement with Commusoft.
At the top of the dashboard under Your Commusoft contract, you can view:
Start date and Expires dates of your current term.
Signed by: The name of the person who signed the agreement.
To view the legal agreements, click Download a PDF copy of your signed contracts in the top right corner. Your documents will be downloaded in a ZIP file to the designated download folder your the computer.
An overview of your contracted plan, licences and add on details is displayed. You can see how mnay licenses of each type you currently have, how many are assigned and purchase new licences.
Add new licences
You can increase your licence count instantly through the licences page.
Click Purchase new on the licence type you require.
Enter the number of licences you require.
Review the purchase details on the right side of the screen.
Click Continue when you are happy with the proposed terms.
Your order details and contract are displayed for review.
Scroll to the bottom and enter your name, position and a digital signature in the required fields.
You can draw your signature or type it out.
Click email to send yourself a copy of the signed contract.
Click Continue to confirm your purchase.
All contracts are now live and your licenses are ready to assign to users.
For more information on available license types, read the following articles:
Delete licences
You can remove non-contracted licences if they are no longer required.
Click Delete ... on the relevant licence type.
In the side panel, enter the number of licences to delete.
Click Save.
Important:
Contracted licenses cannot be deleted via this screen as they are valid for the duration of your contract term. You will be able to adjust these upon renewal.
Licenses cannot be deleted if they are currently assigned to a user. You must delete the user or switch them to a different license type before deleting the license.
Read more: Manage your users
Deleting monthly licenses will reduce your overall account storage. The total reduction will be detailed in the side panel before you confirm your action.
For more information on your account storage, please contact our support team.
Manage SMS+
If you have purchased an SMS+ add on, you can monitor your message usage directly from the Contract and Licences tab.
The SMS+ panel displays your current subscription and the number of SMS sent this month. To view a detailed log of your sent messages click See SMS history on the right side of the SMS+ panel.
Note: Unused SMS credits do not rollover to the next month.
Viewing your licence agreements
To view a detailed history of your requested and signed licences, click the Additional licences tab on the left-hand menu.
This tab displays a comprehensive table of all your licence transactions, including:
Date requested and Date signed
Signed by: The team member who authorised the purchase.
Licence type and Number of licence: The specific category and quantity purchased.
Price per licence per month at the time of signing.
Status: Whether the licences are currently Active or Cancelled.
To see specific contract information, use the download contract PDF option in the Contract and licenses tab.
Purchase product add ons
Commusoft provides a variety of optional products and services that you can add to your plan to expand your system's capabilities. You can explore new features and purchase add-ons directly from the licences setting.
Click the Add ons tab on the left-hand menu.
Click the button on the specific add-on card to explore add-on details and purchase options.
Once purchased, you can manage your add ons on the Contracts and licenses tab.
Manage your contract renewals
During your contract renewal period, you can sign the contract either through the email recieved detailing the contract terms or directly in system. Commusoft contracts are designed to auto-renew based on the terms of your current subscription and licenses. This ensures uninterrupted service, even if no action is taken on your part. If you have questions about your contract or need a copy for reference, you can contact Commusoft support for assistance.
A yellow banner will be displayed when the renweal period is active (usuyally 30 days before the end of your current contract term). Click Sign now to view the contract and sign digitally.
Important: If you do not sign the renewal before the due date, your contract will automatically renew. Please take care to check the renewal details carefully before signing.
Common questions
I added licences by mistake, can I remove them?
I added licences by mistake, can I remove them?
If you haven't signed the contract for the licences yet, you aren't commited to them. The pending licences will expire if left unsigned and no further action is required.