Understanding the available licencing options aids you in choosing flexible solutions for your business. You can adjust your license count as your team grows or changes, ensuring you have the right access for every role while managing costs effectively.
Licence, role and platform access
Three separate things decide what a person can do in Commusoft, and it is worth knowing which one you are changing:
Licence â what you have bought for that user, and how it is billed. That is what this article covers. Sales+ is licensed separately: see Understanding Sales+ licenses. Fleet+ is licensed per vehicle rather than per user: see Understanding Fleet.
Role â what that user can do once they have a licence. Changing a role does not change what you are billed.
Platform access â whether the user logs in on the web app, the mobile app, both or neither. It is set per user and is independent of their role.
Licencing types
You can purchase three different types of licenses to grant users access to Commusoft. The Licencing dashboard displays counters showing how many of each type you currently have.
Read more about purchasing licences.
Contracted licence
These licences are committed until the end of your current contract with Commusoft. They typically offer the best value but cannot be reduced until your contract renewal date.
Commitment: 12 months (or until the end of your current contract).
Cancellation: Cannot be deleted mid-contract.
Billing: Paid in advance for the month ahead.
Monthly rolling licence
These licences have no long-term commitment. They are ideal for temporary staff, probationary periods or seasonal fluctuations.
Commitment: None.
Cancellation: Can be deleted or cancelled at any time.
Billing: Paid in advance for the month ahead.
Daily licence
These are short-term licences used for very brief access requirements.
Commitment: None.
Cancellation: Can be deleted or cancelled at any time.
Cost: Charged at a daily rate based on usage.
Billing: Based on usage for the previous month (arrears).
Restriction: A daily licence cannot be changed to a monthly or contracted licence due to billing differences.
Daily licence billing triggers
Daily licences are useful for occasional users, such as subcontractors. Charges are applied retrospectively for any day where at least one of the following occurs:
An appointment is booked for that user.
An appointment is actioned by the user in the mobile app.
The user logs in on a PC or mobile device.
Note
Because charges can be triggered simply by a manager booking a diary event, the user does not strictly need to log in for a charge to occur.
Users can browse the schedule on the mobile app without incurring a daily charge if they are already logged in.
Storage allowances
Storage capacity is calculated based on the number of Contracted and Monthly rolling licences you hold. These combine to create a shared pool of data for your company.
This capacity is strictly used for attachments, such as site photos, videos, and PDF documents.
We do not limit the number of customers, jobs, or invoices you can save.
The storage capacity per user depends on your Commusoft plan:
Plan | Region | Storage per licence |
Go Paperless | UK | 10GB |
Customer Journey | UK | 20GB |
Automation | UK | 30GB |
---------- | ---------- | ---------- |
All-in-One | US | 10GB |
Customer Journey | US | 20GB |
Field Automation | US | 30GB |
Daily licences do not contribute to this pooled storage allowance.
Common questions
I added licences by mistake, how do I cancel them?
I added licences by mistake, how do I cancel them?
If a licence of any type is added by mistake and is still showing as pending signature, you can cancel it by leaving it unsigned. Pending licences expire automatically after a set period, so they never take effect unless they are signed.
Does changing a user's role change what I pay?
Does changing a user's role change what I pay?
No, changing a user's role does not change what you pay. Billing follows the licence you hold for that user, not the role assigned to them.
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