Commusoft splits your charges into separate invoices and collects them in one monthly payment. Understanding this explains why you may see several invoices in a month, and why your payment total won't always match a single one.
Why you receive separate invoices
Commusoft issues a separate invoice for each type of charge, so every cost is itemized and easy to reconcile. You may receive more than one invoice in the same month.
Monthly subscription fees: Your recurring plan charges, billed every month.
Add-on charges: Fees for add-ons such as SMS+ or Fleet+ — for example, an SMS+ credit top-up or a per-vehicle Fleet+ charge.
One-off purchases: Charges billed when you order them, such as hardware, training, or custom setup work.
Tip: If you top up SMS credits often, a larger bundle or an SMS+ subscription can reduce how many separate invoices you see.
When and how your payment is collected
Commusoft collects your charges together in one payment each month, taken automatically using your saved method. The exact timing isn't a fixed date — it depends on your payment method and your bank's processing times.
Credit or debit card: Processed within minutes.
Direct Debit (UK) or ACH (US): Processed in around 4 to 5 business days.
A Direct Debit or ACH payment covers every invoice from the previous calendar month, plus any raised at the start of the current month. A card payment is processed instantly, before the current month's invoices are raised, so it covers the previous month only.
This is why your payment total rarely matches a single invoice. To change how your payment is collected, see Managing your payment methods.
Common questions
How can I see which invoices a payment covered?
How can I see which invoices a payment covered?
On the Payments tab of your billing dashboard, click a payment to expand it and see the invoices it was allocated to. For more detail, see Viewing invoices, credit notes, and payment history.
Can I receive one combined invoice instead of separate ones?
Can I receive one combined invoice instead of separate ones?
No, you can't combine your charges into one invoice. Commusoft itemizes each charge type separately, though they're all collected in a single monthly payment.