Available on: All-in-One / Go Paperless and above
Not available on: Legacy plans
User role required: Owner/Manager
When you send emails through Commusoft using your own domain (e.g., @yourcompany.com), recipient mail servers check to see if Commusoft is authorized to send those messages. If your domain isn't verified, your emails are more likely to be flagged as spam.
By adding specific DNS records to your domain provider (like GoDaddy, Namecheap, or Google Domains), you "whitelist" Commusoft, which tells email providers that our servers are trusted.
Prerequisites
To complete this setup, you will need:
A custom domain that you own.
Access to your domain registrar's DNS management console.
Access to an IT administrator if you are not comfortable managing DNS records.
An active email address associated with that domain.
Below is an example of a complete domain setup.*
*Domain detauls blurred for security purposes.
Step 1: Add your domain in Commusoft
First, you must tell Commusoft which domain you intend to verify.
Click your Profile icon and choose Settings.
Locate Communication and click View next to Setup email.
Select the option Your domain with Commusoft.
Enter your domain name (e.g.,
yourcompany.com) and click Save domain.
Step 2: Configure your DNS records
Commusoft will generate three CNAME records. These must be added to your domain provider's DNS settings (e.g., GoDaddy, Cloudflare, or Google Domains) to authorize our mail server.
In the Setting up Commusoft's mail server section, locate the table containing the Type, Host, and Value for three records.
Log in to your domain registrar's console and navigate to DNS Management.
Create a new CNAME record for each entry in the table:
Host: Copy and paste the host from Commusoft.
Value: Copy and paste the value from Commusoft.
Once all three are added, return to Commusoft and click Verify domain DNS.
Tip: If you have an IT provider, click Send to IT support person. Enter their email address to send them these records automatically.
Step 3: Add your email addresses
Once your domain status shows a green checkmark (verified), you can add the specific addresses you want to send from.
Scroll to the Set up email addresses for @[your domain] section.
Click Add new email address.
A side panel will appear. Enter the first part of the email address (e.g.,
info,support).Enter the Name on email that customers should see in their inbox.
Click Save.
How to manage your email addresses
The email addresses you add will appear in a list. From here, you can manage how they are used by the system:
Set your default sending email: The email at the top of the list is your default for all automated communications. To change it, use the reorder icon (three lines) on the far left to drag a different email to the top.
Edit an email address: Click Edit to open the side panel. From here, you can change the display name or toggle whether the email is used for Send only or Send and receive. Click Save to apply your changes.
Delete an email address: To remove an email, click Delete, type "delete" in the pop-up, and click Confirm.
To learn about other email connection methods and the default Commusoft address, please see our Overview article.
Common questions
What if my verification fails?
What if my verification fails?
If your verification fails, double-check that there are no typos in the Host or Value fields. Ensure you haven't accidentally included your domain name twice in the Host field, as some providers append it automatically.
Why does my domain say "Pending"?
Why does my domain say "Pending"?
Your domain says "Pending" because DNS changes can take up to 48 hours to propagate across the internet. Please wait at least 24 hours before deleting and trying again.
While your domain is pending verification, Commusoft will continue to send emails using the default [email protected] address to ensure there is no interruption to your communications.
Do I need to set up SPF or DKIM?
Do I need to set up SPF or DKIM?
Yes, you need to set up SPF and DKIM to ensure deliverability. The CNAME records provided handle the DKIM requirements. If you already have an SPF record, you may need to update it to include Commusoft's sending IP: v=spf1 include:_spf.commusoft.email ~all.
Warning: If you are unsure how to merge SPF records, please contact your IT provider, as having multiple SPF records will cause your emails to fail authentication.
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