Available on: All-in-One / Go Paperless and above
Not available on: Legacy plans
User role required: Owner or Manager
Connecting your Google account to Commusoft allows you to send professional, branded communications directly from your own mail server. This integration ensures superior deliverability and provides an optional two-way sync, allowing you to view customer email history directly on the Commusoft timeline.
Before connecting your email, please review the requirements below based on your account type. Google Workspace administrators must complete a strict security authorization before users can sync their inboxes.
Step 1: Google Workspace admin authorization
If you use Google Workspace (a custom domain like @yourcompany.com), your Google administrator must mark Commusoft as a trusted third-party app in the Google Admin Console. If this step is skipped, users will see a "This app is blocked" error during the connection process.
Go to your Google Admin Console and sign in as an administrator.
Navigate to Security > Access and data control > API controls.
Under App access control, click Manage Third-Party App Access.
Click Add app, then choose OAuth App Name or Client ID.
Search for the app corresponding to your region using either the App Name or the Client ID in the below table.
Select the app from the results.
Select the organizational units you want this to apply to, then click Continue.
Set access to Trusted and click Configure.
Region | App name | Client ID |
US users |
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UK users |
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Step 2: Connect your email in Commusoft
Once the admin setup is complete (or if you are only connecting a personal account for sending), you can configure the connection in Commusoft.
Click your Profile icon and choose Settings.
Locate Communication in the categories menu and click View next to Setup email.
Select the option Your mail server using SMTP, Google apps or Office 365.
Click Add new Google email.
Click Add new Google email. A side panel will open.
Under the first section, Sending email, click Connect to Google.
Depending on whether you are using a business or personal account, the Google authentication process differs slightly (click to expand):
If using a Google Workspace (Business) account
If using a Google Workspace (Business) account
Select the account to connect to Commusoft.
Review the information and click Continue.
Review the information and click Allow, you will be redirected back to Commusoft.
If using a Personal Google account
If using a Personal Google account
Select the account to connect to Commusoft.
Review the information and click Continue.
Review the information and check the box next to Send emails on your behalf. Click Continue, and you will be redirected back to Commusoft.
Important: Do not reload the page while authenticating your email address. The page will reload automatically once the connection is complete.
When you return to Commusoft
If you are finished and only want to send emails, click Save at the bottom of the panel.
If you also want to import customer replies, do not click save yet; instead, proceed to Step 3.
Step 3: Enable email importing (Optional)
Once your sending connection is established, the second step in the side panel will unlock. You can choose to enable the receiving feature, which imports customer replies directly into their Commusoft timeline.
Important:
Before enabling import emails, check that the email address isn't saved as a contact on a customer record. If it is, ALL emails (including private ones!) will be imported into that customer's timeline. This is irreversible!
This feature is only supported for Google Workspace accounts, not personal @gmail.com accounts.
Under the newly active Receiving email section, click Connect to Google.
Follow the Google authentication prompts again to allow Commusoft to read and import emails.
Once returned to Commusoft and finished with your sending and optional receiving configuration, click Save at the bottom of the panel.
Step 4: Finalize your setup
Once an email is added to your list, you can repeat the process above to add all the additional email addresses you require.
When you are finished adding emails, you must click Save on the main screen to ensure all new emails and changes are successfully applied.
To learn about other email connection methods, the default Commusoft address, and managing connected emails, please see our Overview article.
Common questions
Why am I seeing an "App blocked" error?
Why am I seeing an "App blocked" error?
You are likely seeing an "App blocked" error for one of two reasons. If you use a Google Workspace account, your Google Admin has not yet completed the prerequisite steps to whitelist the Commusoft app as a trusted provider.
If you are using a personal @gmail.com account, you have attempted to enable the Receive feature, which is not supported for personal accounts.
I already have a Google account connected, but it isn't receiving emails.
I already have a Google account connected, but it isn't receiving emails.
If you already have a Google account connected that has stopped receiving emails, it will not update automatically to reflect Google's new security requirements. You must delete the existing connection and reconnect it.
Warning: Before deleting your existing connection, verify that you know the password for the email account, as you will need it to sign back in.
Once you have your password, click Delete next to the email in your Commusoft settings, then follow the steps in this article to add it again. After reconnecting, ensure both Send and Receive show as active before saving.
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