Available on: Customer Journey
Add-on required: Analytics+
While standard custom widgets provide a great high-level overview of your data, the Analytics+ add-on unlocks advanced chart types that allow you to layer multiple data points into a single visualization. This reduces dashboard clutter and allows you to analyze complex relationships between different metrics.
âĄď¸ Click Analytics in the nav bar > Click the Menu icon 
> Select a dashboard
Getting started
Because advanced charts use the exact same 5-step builder as standard widgets, you must start the standard creation process before applying any advanced features:
Click Add custom widget.
Complete Step 1: Data source by naming your widget and selecting your data object.
Once your data source is selected, you can apply any of the advanced configurations below as you continue through the wizard.
For more information on the basic widget setup, read Building custom widgets.
Compare two metrics (Dual-axis charts)
Comparison charts allow you to display two different metrics side-by-side, making it easy to spot correlations (e.g., comparing Invoice Total against Cost Total to track profit margins).
In Step 2: Select chart type, scroll down to the Dual axes charts or Comparison charts category and select a compatible chart (e.g., Column & Line).
In Step 3: Metric/Target, under Select metric 1, select your first metric (e.g., Invoice Total).
Under Select metric 2, select your second metric (e.g., Cost Total).
Finish grouping and filtering your data, then click Save.
Create a drill-down (Secondary grouping)
A drill-down allows you to click on a specific segment of a chart (like a slice of a pie chart) to reveal a deeper layer of data beneath it (e.g., viewing jobs by Category, and then drilling down to see them by Status).
In Step 2: Select chart type, scroll down to the Charts with secondary grouping category and select a compatible chart (e.g., Drill-down pie).
Proceed to Step 4: Group by. Two Group by fields appear.
In the first Group by field, select your high-level grouping field.
In the second Group by field, select your drill-down grouping field.
Finish filtering your data, then click Save.
How to use it: On your dashboard, click any segment of your newly created chart. The chart will update to show the secondary grouping for that specific segment. A "Back" button will appear in the top left corner of the widget to return to the top level.
Group values into custom segments (Advanced grouping)
Advanced grouping lets you split the values of a grouped field into your own ranges, called segments. For example, you could group jobs into segments for low, medium, and high appointment counts.
In Step 4: Group by, select the field you want to group by.
Click Add advanced grouping.
For a numeric field, use the Displayed in dropdown to choose how values are shown: Actual number, Hundred, Thousand, or Million.
Under Further groups, enter a Title, Min value, and Max value for your first segment.
To add more segments, click Add segment. To remove one, click Delete next to it, or click Clear segments to start again.
Finish filtering your data, then click Save.
What happens next?
Now that you know how to build both standard and advanced widgets, you have fully mastered the dashboard side of the Analytics suite. Next, you can learn how to build row-by-row tabular reports for deep-dive investigations.
If you are unsure where to go next, return to the main Analytics guide to see all available workflows.
Common questions
Why can't I see the advanced chart options?
Why can't I see the advanced chart options?
Advanced chart types and grouping options are exclusively available with the Analytics+ add-on. If your account plan does not include this add-on, these options will be hidden from the widget builder.