Available on: Legacy plans, All-in-one / Go paperless and above
User role required: Office staff
Setting up a BCC (blind carbon copy) ensures you keep a consistent log of all communications related to your Commusoft system.
How to enable BCC emails
Click your profile icon and select Settings.
Click Communication, then select BCC Emails.
Enter your email address into the BCC field.
To BCC more than one email address, separate each address with a comma (,).
Click Save to activate the BCC configuration.
Ready to review how your emails are sent out of the system? Check out the Connect your emails: Overview article to learn more.
Common questions
Can I set BCC for specific emails only?
Can I set BCC for specific emails only?
No, you cannot set BCC for specific emails only. The BCC setting applies to every email sent system-wide, including all automated communications like service reminders. Because this can result in a high volume of messages, we highly recommend setting up a rule within your email client to automatically route these emails into a dedicated folder so they do not overcrowd your main inbox.
Why isn't my BCC working when I add multiple email addresses?
Why isn't my BCC working when I add multiple email addresses?
If your BCC isn't working when you add multiple email addresses, it is likely due to a formatting error. You must separate each email address with a comma (,) only. If any spaces are included between the email addresses, the formatting becomes invalid and the BCC will not work.
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