Having the right part with you is the difference between finishing a job and booking a return visit. Commusoft tracks parts from the moment you ask for one to the moment you fit it, so your van count, the job and the office all say the same thing.
How a part reaches you
Every part on a job comes from one of three places, and which one it is decides what you have to do next.
Your van. Parts you are already carrying show highlighted in amber when you request them. Allocate one to the job and there is nothing to collect â you go straight to fitting it.
Another stock location. The main stockroom, a second site, or another technician's van. You request it, fulfil it against the location holding it, then collect it.
A supplier. If nowhere holds enough, Commusoft raises a purchase order for the shortfall. The part arrives at the office, at the supplier's counter, or at the job itself, depending on the delivery method on the order.
What each status means
A part's status tells you whose move it is.
Status | What it means |
Requested | Asked for but not yet sourced. It is waiting to be fulfilled from stock or ordered. |
On order | On a purchase order that has gone to the supplier. Commusoft is waiting on delivery. |
Available | Allocated to the job and with you â either from your own van, or collected. Ready to fit. |
Picked up | Collected against a picking list. The part is physically with you. |
Installed | Fitted and recorded against the job. This is the end of the line. |
Returned | Not needed, and sent back to the stock location or supplier it came from. |
What your company decides
Three settings change what parts look like on your phone, and none of them can be changed from the app.
The stock module. If it is off, there is no Parts option on the job menu at all.
A stock location on your user. Without one you have no van for Commusoft to show you, and My Van tells you that you do not have a valid stock location assigned. Being named after you is not the same as being assigned to you.
The part collection workflow. With the picklist on you collect by scanning a QR code. With it off you confirm the collection by hand, and there is no Scan for parts option.
Where to go next
The parts articles follow the order you actually do them in. Names without a link are articles being written now.
Asking for a part
How to request a part in the mobile app â van stock, other locations, and ordering from a supplier
Purchase orders on the mobile app â what has been ordered and where it has got to
Getting hold of it
How to collect parts in the mobile app â your pickup and drop-off list, picking lists and QR codes
Using it
How to record parts as installed in the mobile app â fitting, partial installs and returns
My Van in the mobile app â what you are carrying, and moving stock into your van
How it works on the web
Common questions
When does the pickup parts list appear on mobile?
When does the pickup parts list appear on mobile?
Only when there are parts scheduled for pickup within the next seven days. If nothing is due in that window, the list is not displayed.
Will the list show parts scheduled for tomorrow?
Will the list show parts scheduled for tomorrow?
Yes. Any part linked to an event in the next seven days brings the list up â today, tomorrow, or later in the week.
Why can I not see the pickup parts list?
Why can I not see the pickup parts list?
Usually because nothing is due for collection in the next seven days. The other causes are the parts not being linked to an appointment, the appointment falling outside the seven-day window, or the parts already being marked as collected.
Why can I not see My Van?
Why can I not see My Van?
Either your company does not have the stock module active, or your user has no stock location associated with it. Both are office settings. Ask them to open the stock location and check your user is associated with it.
Do I have to be on site to request a part?
Do I have to be on site to request a part?
No, and you do not have to accept the job either. You can request parts as soon as the appointment is in your diary, which gives you time to collect them before you set off.
A part is in my van but I cannot use it on this job.
A part is in my van but I cannot use it on this job.
It is already allocated to another job. The lock icon next to a part shows how much of your van stock is reserved; the van icon shows the total you are carrying.