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Customer record: Branches tab

Covers the Branches tab on a customer record: adding branches, merging branches, and managing (editing and deleting) branches.

Branches tab

Managing a large number of work addresses across multiple offices for company customers is crucial. Knowing which branch manages specific properties helps ensure that you are always dealing with the correct contact at the correct company location, especially when working with large estate agents.


Adding a New Branch

➡️ Add new branch > Enter address information > Save branch.

Merging Branches

  1. Go to the Actions column

  2. Click Edit

  3. Click Advanced options

  4. Search for branch in 'With' field > Select from results

  5. Click "Merge"

  6. Type "merge"

  7. Click Confirm merge branch

Branches must belong to the same customer to be merged.


Managing a branch

Once added, branches can be managed easily.

To edit a Branch

➡️ Actions > Edit > Amend information > Save

To delete a Branch

➡️ Actions > Delete > Type 'delete' > Delete

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