Your mobile device is essential for using the Commusoft app effectively in the field. The following best practices are applicable to both Android and iOS platforms and ensure optimal app performance and reliability.

Hardware specifications must meet the minimum requirements in order to function. Exceeding these ensures optimal app performance alongside other essential apps in the field.

A strong WiFi/data connection is recommended for reliable app performance. Ensure a good connection each day when first opening the app to sync all necessary data before traveling to your first appointment.

The app can function offline, but some features may be limited.

Web users rely on app acknowledgments to confirm appointments have been viewed.

The 'pull to refresh' feature allows you to manually sync data and update views within the app. This is done by swiping down from the top of the screen until you see a blue bar that says 'Release to refresh.' Releasing your finger will complete the sync and update your data.

Pull-to-refresh ensures you have the latest information available and is useful when:

For the best experience, make sure you have a good internet connection when using pull-to-refresh.

This combination of syncing from the database and refreshing locally stored data ensures your app displays the most current information.

Keeping unnecessary apps open reduces battery life and can cause data syncing issues.

Additionally, opening the Commusoft app from a closed state (not running in the background) initiates a full data sync. This helps to pull new data from the server and push any locally stored data across the system to ensure everything is up-to-date across platforms.

Regularly update the app from the Google Play Store (Android) or App Store (iOS) to ensure you have the latest version. Keeping the app updated is crucial because updates often include important performance improvements, bug fixes, and feature releases that keep your app functioning smoothly.

The app will display a banner on the home screen when an update is available, ensuring you are aware if auto-update isn't enabled or hasn't yet been performed by the device.

Enable notifications to stay updated on new appointments and changes.

Occasionally restarting your device frees up resources, improves performance, and helps clear temporary files or processes that may be causing issues. This applies equally to Android and iOS devices and can be especially useful if the app is experiencing slow performance or if data syncing is not working as expected.

Only uninstall when directed by a member of the Client Services team. If you uninstall the app while your device is offline, any data that has been created or updated locally on your device, but not yet synced with Commusoft's servers, will be permanently lost.

This could include job updates, photos, notes, or any other changes you've made since your last successful sync. Ensure your device is online and fully synced.

Client Services Agents will always confirm that your device is fully synced before advising you to uninstall the app.

Using the mobile app daily is essential to keep your data synced with the central database regularly. Regular usage ensures all changes made on your device are continuously synced and updated.

If the app is not used for an extended period (e.g., more than 5 days, such as during an extended holiday), the next time you open the app, a large amount of data may need to be synced. This can cause the app to be slow and may result in issues when trying to use the app effectively.

Grant necessary permissions (location, notifications, photos, microphone, storage, contacts) to ensure full app functionality.

If experiencing data syncing issues:

If further assistance is required after carrying out the above troubleshooting, contact the Client Services team at [email protected] or via phone on 02030266266, option 2. Including as much of the relevant information detailed below will allow our agents to investigate your query quickly and efficiently: