How to manage Stripe fees, payment imports, and reconciliation in Commusoft with your accounting package. If you're using Commusoft with Stripe, it's important to understand how payments flow, how to manage Stripe fees, and when to enable or disable payment imports.
Stripe Payment Workflow
1. Invoice Raised in Commusoft
An invoice is created in Commusoft.
An email is sent to the client with a Stripe payment link.
The invoice syncs with your accounting package.
2. Client Makes Payment
The client pays via the Stripe portal.
The payment syncs with your accounting package
(from either your bank feed or Stripe integration).
3. Reconciliation
In your accounting package, reconcile the Stripe payment with the Commusoft invoice.
If the payment doesn’t appear, check Commusoft before proceeding—never match a payment to an unpaid invoice.
Disable Import Payments
To avoid duplication and manual reconciliation, keep payment import OFF if you are using Stripe.
🔧 How to Disable:
Go to your Profile icon
Click integrations then Accounting packages
Click View Dashboard
Click QuickLinks > Change settings
Toggle Import Payments to OFF
We recommend this if you have Stripe integrated. If left enabled, payment entries may duplicate, requiring more manual intervention.
Handling Stripe Fees in your Accounting package
Stripe fees cause small mismatches between the invoice and the payment received.
If a client pays £10, but Stripe deducts £0.50, your accounting package will receive £9.50.
Commusoft still shows a £10 payment.
✅ To Reconcile:
Add a Bank Fee in your accounting package for the £0.50 against the invoice.
This adjusts the transaction down to £9.50 so it matches the Stripe payout.
Further Reading
Nominal Codes These determine where payments are mapped.
Payment Methods You should have a distinct payment method in Commusoft for integrated Stripe payments.
Stripe integration Payment methods in Commusoft link directly to Stripe.
Summary Best Practices
Keep Import Payments OFF if using Stripe integration.
Account for Stripe fees manually with a bank charge during reconciliation.
Use correct nominal codes and payment methods.
Never reconcile unmatched Stripe transactions—check Commusoft first.