Recommendations
Stripe Fees: When reconciling the invoice/payment in your accounting package, account for Stripe fees as a Bank Charge.
Import Payments: We recommend keeping import payments off if you have Stripe integrated with Commusoft. However, there is a workflow for enabling it, though it requires manual management. For now, I will proceed with the correct options with this feature disabled.
Disable import payment: Navigate to the dashboard > QuickLinks > Change settings > Toggle Import payments to OFF
Key Resources
Nominal Code Management: to understand how these are added in Commusoft and linked to your package.
Nominal codes: Stripe uses the top Bank nominal so ensure the correct one is dragged to the top.
Payment methods: Ensure you have a specific payment method for integrated payments. Familiarise yourself with how they link together.
Stripe: understand where the payment method links.
Workflow
Invoice Creation: An invoice is raised in Commusoft and an email is sent to the client with a portal link. The invoice is then sent to the accounting package.
Client Payment Commusoft: The client pays via the Stripe portal link. The payment is sent to the accounting package.
Payment creation: The payment enters the package either from the bank account or the Stripe integration.
Reconciliation Process: Reconcile the Stripe payment against the Commusoft invoice/payment. If there is no payment, check Commusoft before reconciliation do not match it to an unpaid invoice.
Example: The invoice/payment imported from Commusoft show £10 and Stripe takes 50p, the Stripe imported amount will be £9.50, showing a discrepancy. Add a bank fee to the transaction that Commusoft created for 50p, bringing it down to £9.50 so they can match.