The VOIP feature allows you to integrate your existing VOIP system into Commusoft, enabling in-software calls, call recording, and automatic logging of call data into customer profiles. This integration streamlines communication by linking customer data with call activity directly within the system.
Note:
This feature is currently part of a closed BETA program. Contact Commusoft Support for access.
Commusoft is not a VOIP provider and does not sell VOIP services. This is an integration-only feature.
You will need to request SIP details (e.g., Domain, Port, Realm, Outbound Proxy) from your current VOIP provider. API-based integrations are not supported.
Available on Customer Journey plan and above.
Download the Commusoft VOIP Software
Use the links below to install the VOIP desktop program for each user:
Windows: Download VOIP for Windows
Integrate Your VOIP Provider with Commusoft
Click the Profile icon > Settings > Users.
Locate the desired user and click View.
From Quick links, select Configure SIP.
Enter the required SIP information provided by your VOIP provider:
Common fields (usually shared across all users):
Domain
Port
Realm
Outbound Proxy
Transport
User-specific fields:
Username
Authorisation ID
Password
Click Save once complete.
After configuration, the user can log into the VOIP program using their normal Commusoft login credentials to begin using the integrated VOIP functionality.
All calls made through the VOIP integration will be recorded (if enabled) and saved to the relevant customer profile for future reference.