The Engineer job sheet SMS setting lets you create a text message template to manually send appointment details to your engineers.
Once an appointment is scheduled, you can send the SMS, which uses tags to automatically include key information like customer name, location, and time. This is a useful way to inform engineers who may not have reliable access to the mobile app.
Plan availability: All plans
How to access the Engineer Job Sheet SMS setting
➡️ Go to your Profile icon → Choose Settings → Locate Jobs in the Categories menu → Click View next to Engineer job sheet SMS.
Compose the SMS
Enter the SMS message content in the provided text box.
Use tagging to add job-specific information, such as customer name, job location, and scheduled times.
Click Save.
Click here to see an example job sheet SMS.
Click here to see an example job sheet SMS.
Template:
SMS:
FInd out more about sending SMS messages through Commusoft.
SMS messages have character limits before it is split into multiple SMS messages. Find out more about SMS character limits.
Job sheets can also be sent via email: Engineer job sheet email template
Once an appointment is scheduled, send the assigned user an SMS via the appointment side panel: Diary and Appointments - Engineer job sheets
Common questions
💭 Does receiving the job sheet SMS mean the engineer has accepted the job?
No. The job sheet SMS is a one-way notification only and is completely separate from the Commusoft mobile app. Engineers cannot reply to, accept, or manage appointments via this text message. All job management, including accepting new appointments so they appear in their diary, must be done using the Commusoft mobile app.
Example use cases
💡 Proactive appointment details
Send an SMS to an engineer with the customer's name, full address, and appointment time (e.g., "Job: Mrs. Smith, 123 Main St, 10:00 AM") to ensure they have the core details without needing to check the mobile app.
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