Create customisable templates with specific questions and information that must be completed before a job is signed off. These templates help gather relevant information for each job type, offering flexibility in workflows and data collection.
View setting
➡️ Profile Icon > Settings > Jobs > Job report workflow templates > View
Import template: Import a
.zipfile of an existing job arrive workflow template.Add from marketplace: Add a prebuilt template from the Commusoft marketplace for use.
Forms will be added in Draft status for editing before activation.
Add a new template
➡️ Click Add new form
Step 1: Basic details
Template name: Enter a name for the template (e.g., Boiler Service Report).
Step 2: Mobile form design
Build form: Using the form builder, create the fields for mobile users to complete.
Check out the Using the form builder article for an in-depth look at pages, input types and additional builder functionality to create your forms.
Step 3: Customer signature
Is a customer signature required: Choose whether to enable mandatory signature capture before job completion.
Step 4: Job descriptions
Job descriptions: Add one or more job descriptions to assign the workflow.
The first assigned template becomes the default for the job description.
Additional templates won’t override the default unless manually changed on the job description.
💭 Need to unassign a template? Go to Job description templates, where you can unassign job report and arrive workflow templates from job descriptions.
Managing templates
Download a template
➡️ Action > Download > A .zip will be saved to your downloads folder.
The
.zipfile will be password-protected automatically when generated with a random password. Upload the entire.zipfile to import it at a later date.
Clone a template
➡️ Action > Clone > Type Clone > Clone
Edit a template
➡️ Click Edit > Make required edits
Click Continue/Save to move to the next step and ensure any changes are saved.
Once assigned, the template becomes non-editable unless removed from the job description directly. This cannot be done from the workflow configuration.
Delete a template
➡️Click Delete > Type Delete > Click Delete
If a template has been used on a job it must be archived instead.
➡️Click Delete > Type Archive > Click Archive
Archiving a template won’t remove it from ongoing/existing appointments.
Organising your templates
Use the folder structure to organise your templates.
Create sub-folders: Each folder can contain up to 5 sub-folders
Drag & drop: Rearrange templates or folders by dragging and dropping them into folders
Bulk move: Tick the boxes next to multiple forms/folders to move them at once
Search: Use the search bar to locate templates.
If you search from the top-level folder, it will return results from every sub-folder within the structure. If you search within a specific folder, only results within that folder and its sub-folders will be shown.
Add a folder
➡️ Click Add new folder > Type name > Save
Edit a folder
➡️ Click Edit > Amend name > Save
Delete a folder
➡️ Click Delete > Type "Delete" > Click Delete