If you need to update or replace the direct debit mandate linked to your Commusoft billing, please follow the steps below. It’s not possible to directly edit an existing mandate; instead, a new mandate must be created.
Why Do I Need to Submit a New Mandate?
Commusoft requires a new mandate to ensure secure and accurate updates to your direct debit billing details. This includes:
Changing your bank account details
Setting up a new direct debit agreement
Submitting a fresh mandate is the only way to update this securely and properly.,
Steps to Update Your Direct Debit Mandate
Contact Support: Notify Technical Support about your intent to change your mandate. Our team will forward your request to the Accounts team who will action your request.
Login Prompt for New Mandate: The next time you log in to your Commusoft account on a desktop or laptop device, you will see a prompt to complete a new direct debit mandate. This is manually triggered by administrative setup on Commusoft’s side.
Complete the New Mandate Form: Follow the on-screen instructions to fill out the required details for the new direct debit mandate. Double-check the information to ensure accuracy.
Submit the Mandate: Once the form is complete, submit it. Your updates will take effect, and you can continue using your account as normal.
Important Notes
Ensure you use a desktop or laptop device when completing this process to ensure proper visibility and access.
The mandate form must be completed before any other web users can continue accessing your Commusoft acccount.
Ensure you have the appropriate authority to action a new mandate request.
If you experience any issues or do not see the prompt after login, contact Technical Support for assistance.
By following these steps, your direct debit details can be successfully updated without disrupting your Commusoft access.