Ai:den is here to help—let's make the most of it!
We recently introduced Ai:den, your friendly Ai Agent, and it's already helping clients by answering questions and guiding users through Commusoft features. However, since Ai:den is still learning and evolving, it sometimes misinterprets vague or shorthand requests. This article will help you train your team and yourself! to get the best from Ai:den by communicating clearly and naturally.
🤖 Why Ai:den Might Get It Wrong
Ai:den uses natural language processing to understand your queries. That means:
If your request is too short or ambiguous, Ai:den may not have enough context.
Using slang, acronyms, or partial phrases (e.g., "parts on order") might confuse it.
Ai:den isn’t just a search engine—it’s a conversation partner. The more complete and natural your question, the better the answer.
✅ Good vs. Bad Examples
Let’s look at a few real-world examples to show how to improve conversations with Ai:den.
1. Tracking Part Orders
❌ "parts on order"
✅ "How can an engineer see which parts are on order for their jobs?"
Why? Ai:den needs to know who, what, and when. The improved version tells Ai:den what you're looking for and who it's about.
2. Outlook Integration
❌ "office 365 integration"
✅ "How do I connect my Office 365 account with Commusoft?"
Why? Be direct about what you're trying to do. Ai:den is more likely to give you a setup guide if it knows your goal.
3. Calendar Sharing
❌ "share outlook calendar"
✅ "Can I share my Outlook calendar with my team in Commusoft?"
Why? The clear question includes the app name and your intended action.
🗣 Tips for Better Conversations
Here’s how to coach your team to get the most accurate and helpful replies from Ai:den:
✅ Do | 🚫 Don’t |
Use full sentences | Use 2–3 word phrases |
Include the context (e.g., team, tool, goal) | Be vague or assume Ai:den knows your intention |
Ask one question at a time | Send multiple queries in one message |
Be patient—Ai:den is learning! | Assume it’s broken if it gets something wrong |
🔁 Encouraging Conversation
Ai:den works best when you treat it like a real assistant. If the answer isn’t quite right, don’t give up—try a follow-up question or rephrase what you need. You can say things like, “That’s not quite what I meant, I was asking about X,” or “Can you clarify that for me?”
The more you interact with Ai:den, the better your results. It’s designed to handle back-and-forth conversation. Just like a human, it improves with clearer communication.
📚 Use Commusoft Terminology
When asking Ai:den about a specific feature, use the exact name as it appears in the system. Ai:den has been trained using Commusoft's terminology, so using our language helps it give you better answers.
📞 Need More Help?
If Ai:den can't help or you need further support, click Talk to a person and your message will be placed in the queue for a support agent.
Please bear in mind, this isn’t a live chat in the sense of instant replies—we’re working to improve our response time, but there may be some waiting. If it’s urgent, you can always give us a call.
To help us handle your query smoothly, avoid starting a new chat or sending a separate email. Rest assured, we’ve received your request and will get back to you as soon as we can.
💬 Feedback Makes Ai:den Smarter
Ai:den gets better with your input. After each response, you’ll see a row of 5 smiley faces—this is our CSTAT rating tool. Please take a moment to rate the response as good or bad using these icons. It’s a quick way to let us know what’s working and what isn’t. Your feedback helps us refine and improve Ai:den’s responses so it can serve you better over time.