How to contact us for support, sales, or success queries using the Help panel. It covers how to search the Help centre, get help from Aiden (our AI assistant), raise a new query, check ticket status, and access the Commusoft Academy — all directly from your Profile icon.
What you can access from your Profile Icon
The Profile icon gives you access to key tools and settings — including help, training, and account preferences.
➡️ Commusoft app > Profile icon
From here, you can access:
Get support → Opens the Help panel
Academy → Launches Commusoft Academy
Settings → Manage your user settings and preferences
My profile → View or update your user profile details
Log out → Sign out of your Commusoft account
Help panel options
When you click Get support, you’ll see the following tabs:
Home screen: See our Status board for any downtime or maintenance
Search for help: Search articles from our Help Centre
Ask a question: Start a conversation with Aiden (our virtual assistant)
Tickets: View or follow up on open queries
Search the Help centre
➡️ Profile icon > Get support > Search for help
Click the Search for help bar in the panel.
Type a keyword or question.
Aiden will show suggested articles as you type.
Click a result to open the full article.
Ask Aiden a question
Aiden is Commusoft’s AI assistant. It can instantly answer how-to questions and guide you to Help Centre content.
➡️ Profile icon > Get support > Ask a question
Click Ask a question.
Type your question in your own words — Aiden understands broad or simple phrasing. For example:
“How do I change my company logo?”
“Can I get a report of completed jobs?”
“Where do I update my billing info?”
If Aiden’s first answer doesn’t help, try asking a follow-up — Aiden can handle conversation.
If needed, click Talk to someone to contact our team.
Aiden often solves questions faster than waiting — but a human is always available if needed.
Raise a new query
All new queries start with Aiden to help route your request quickly.
➡️ Profile icon > Get support > Ask a question
Start by asking your question in the Aiden chat.
If Aiden can't help, select Talk to someone.
Choose the topic or describe your issue clearly.
Attach screenshots if needed.
Submit — our support team will follow up shortly.
Check ticket status
Replies here keep everything in one thread with faster response times.
➡️ Profile icon > Get support > Tickets tab
Select the Tickets tab.
Find your open request.
Click to view or reply.
What if I don’t see my ticket?
If your ticket isn’t listed:
Make sure you're logged in as the same user who submitted it.
Check if a teammate submitted it.
If still missing, contact support to help locate it.
💭 Can I reply by email?
Yes — replies via email or Help panel go to the same conversation. We recommend using the Help panel so you can see your history and avoid duplicate tickets. If you do reply via email then our response will come back via email too and will not make the chat pop up.
Access the Commusoft academy
➡️ Profile icon > Academy
The Commusoft Academy includes feature-specific video courses to help your team learn the system at their own pace. Use the Academy to build product confidence and train new team members.
Short, focused lessons
Covers key features and workflows
No separate login needed — you're auto-logged in