The SLA Jobs Report provides detailed insights into service-level agreement (SLA) compliance for jobs. It helps track job creation, SLA breaches, and job completion status, ensuring efficient service delivery and adherence to agreed timeframes.
View report
➡️ Reporting tab > 
> Jobs > SLA jobs
Report Structure
The report consists of the following columns:
Column Name | Function |
Job Created On | Displays the date and time when the job was created. |
Job Created By | Shows the name of the user who created the job. |
Job Description | Provides a description of the job. |
Business Unit | Indicates the business unit associated with the job. |
User Group | Displays the user group responsible for the job. |
Priority | Shows the priority level assigned to the job. |
SLA Breached | Indicates whether the job has breached the SLA. |
SLA Breach Time | Displays the date and time of the SLA breach, if applicable. |
Diary Created On | Shows when the diary event was created for the job. |
Diary Start Date Time | Displays the start date and time for the diary entry related to the job. |
Available Filters
To refine the SLA Due to Breach Report, users can apply the following filters:
Customer Type - Filter jobs based on customer classification.
Priority - View jobs based on priority levels.
User Group - Select jobs assigned to specific user groups.
Business Unit - Filter jobs associated with different business units.
Created on Date - Filter jobs by their creation date.
Customer - View jobs linked to a specific customer.
Setup SLA - Filter jobs based on SLA setup criteria.
SLA Metric - Select jobs based on SLA performance metrics.
Breached or Not - Identify jobs that have breached SLA compliance.
Key Features of the Report:
Monitor SLA Compliance - Identify jobs that meet or breach SLAs.
Filtering Options - Use various filters to refine the report and analyze specific job categories.
How to Use the Report
Click on the filter icon at the top of the report.
Select the relevant filter(s) from the dropdown list.
Click Apply Filters to refresh the report and display filtered results.
Actions
The report allows you to reorder, add, or remove columns using the edit option.
You can download the report in Excel format or print it directly from the interface.
Saved reports can be accessed quickly by using the Quick Links feature.
You can perfom these actions on the page indicated by the icon below:
Icon | Action |
| Filter based on the chosen criteria. |
 | Print the report. |
| Download the report in excel. |
| Select the columns you wish to display. You can rearrange the order by dragging and dropping them to the desired position. |
 | |
Quick Links | General > Save: Creating custom reports |
