The SLA Performance by Job Description report provides insights into service-level agreement (SLA) compliance based on job descriptions. It helps track the number of jobs, their completion status, and SLA adherence, ensuring operational efficiency and service reliability.
View report
➡️ Reporting tab > 
> Jobs > SLA performance by job description
Report Structure
The report consists of the following columns:
Column Name | Function |
Job Description | Displays the description of the job, including relevant details such as service type and time frame. |
Total Number of Jobs | Shows the total number of jobs under the selected criteria. |
% Completed Within All SLA | Displays the percentage of jobs that met SLA requirements. |
Number of Jobs Still Ongoing | Shows jobs that are still in progress and not yet completed. |
Number of Jobs Completed | Displays the total count of completed jobs. |
Number of Jobs Aborted | Shows the number of jobs that were canceled or not completed. |
Available Filters
To refine the SLA Due to Breach Report, users can apply the following filters:
Customer Type - Filter jobs based on customer classification.
Priority - View jobs based on priority levels.
User Group - Select jobs assigned to specific user groups.
Business Unit - Filter jobs associated with different business units.
Customer - View jobs linked to a specific customer.
SLA Type - Select jobs based on the type of SLA being monitored.
Key Features of the Report:
Monitor SLA Compliance - Identify jobs that meet or breach SLAs.
Filtering Options - Use various filters to refine the report and analyze specific job categories.
How to Use the Report
Click on the filter icon at the top of the report.
Select the relevant filter(s) from the dropdown list.
Click Apply Filters to refresh the report and display filtered results.
Actions
The report allows you to reorder, add, or remove columns using the edit option.
You can download the report in Excel format or print it directly from the interface.
Saved reports can be accessed quickly by using the Quick Links feature.
You can perfom these actions on the page indicated by the icon below:
Icon | Action |
| Filter based on the chosen criteria. |
 | Print the report. |
| Download the report in excel. |
| Select the columns you wish to display. You can rearrange the order by dragging and dropping them to the desired position. |
Quick Links | General > Save: Creating custom reports |
