Trigger a notification if the vehicle has not arrived at the job location by the appointment start time for the engineer’s first scheduled appointment of the day. This ensures team members and managers are promptly informed of any delays, allowing for quick adjustments to schedules or customer communications as needed.
The Engineer Late Arrival Notification is based on the vehicle's location, not the engineer's app status.
View setting
➡️ Navigate to your Profile icon > Settings > Fleet management > Engineer late arrival notification > View
Enable notification
➡️ Do you want to enable a notification when an engineer is late to their first appointment? > Yes/No
Notifications
Email notification
Set up email alerts to notify the appropriate recipients when engineers do not meet departure rules.
Who should receive notifications:
Users: Send the notification to the chosen user names only.
Roles: Send the notification to all users on the chosen roles.
Everyone: All users receive the notification.
None: Disable this notification type.
Email template: Select an appropriate email template to use for this notification.
Add new template: Create a new template to use if you have not done so already.
Notification
Enable global notifications for in-system alerts.
Who should receive notifications:
Users: Send the notification to the chosen user names only.
Roles: Send the notification to all users on the chosen roles.
None: No one receives the notification.