Important notes:
When a record fails to send to your accounting package, you will need to resend it from the failed section on the accounting interface dashboard.
Read and resolve the error messages before re-sending unless you have been advised otherwise.
If at any point you are unsure please contact support on 02030 266 266 selecting option 2.
How do I re-send a record?
Follow the steps below or click here to watch a video.
1. Commusoft >Company settings > Accounting interface
2. Accounting interface dashboard > Failed > View
3. Click on the relevant tab
4. Click + > View > Review the Failed reason > Resolve (skip this step if not required)
5. Tick the required records to highlight > Re-send records