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Updating Commusoft After Changing Your Sage 50cloud Accounts Version
Updating Commusoft After Changing Your Sage 50cloud Accounts Version
Updated over 2 months ago

Before proceeding with an update to Sage 50cloud Accounts, it's crucial to ensure compatibility and prepare both Commusoft and Sage environments effectively. Follow these steps to maintain smooth functionality and avoid disruptions. Once you’ve reviewed all the documentation, if you have any questions or are uncertain at any stage, please email [email protected] or call 02030 266 266.

It’s crucial to seek our advice before taking any action you are unsure about, as some steps may have irreversible consequences.

Compatibility Check

  • Supported versions range from 26.3 to 30.1.343

  • Latest interface version v1.106

Pre-Update Checklist

  1. Clear Accounting Dashboard Logs:

    • Ensure there are no records under:

      • "Waiting to be sent"

      • "Processing"

      • "Failed"

  2. Uninstall & Reinstall the Sage Interface

    • Uninstall the Sage Interface:

      1. Open Windows Services and stop the SageInterface service.

      2. Go to Control Panel via Windows Search.

      3. Under "View by," select Large Icons > Click Programs and Features.

      4. Select SageInterface > Click Uninstall twice > Click Close to complete.

    • Backup Your Sage Database:
      Ensure a full backup of your Sage database is taken before proceeding.

    • Reinstall the Sage Interface:

      1. Go to Commusoft: Profile Icon > Integrations > View Dashboard > Quick Links > Download Sage Interface.

      2. Locate the downloaded file on your PC/Server.

      3. Right-click and Run as Administrator to install.

  3. Initialise the Service

    • Open Services and Event Viewer on the Sage PC/Server.

    • The service may take around 15 minutes to initialise. Monitor the progress in Event Viewer under Windows Logs > Applications.

  4. Verify the Commusoft Dashboard

    • Return to Commusoft and refresh the dashboard to check if records start sending.

Post-Installation Diligence

  • Conduct daily checks in Sage 50 for the next few days.

  • Ensure regular backups of Sage data.

Important Credentials to Confirm

During the update, verify and confirm the following:

  • Sage username and password (required)

  • Sage database location (required, path often ends in ACCDATA)

  • VAT settings:

    • VAT method (required)

    • 20% VAT rate code

    • 5% VAT rate code

    • 0% VAT rate code

    • Domestic reverse 20% VAT rate code (for Sage 50 v27.1+)

    • Domestic reverse 5% VAT rate code (for Sage 50 v27.1+)

Additional Notes & System Configuration

  • Install the Sage interface only once on the main Sage PC/Server.

  • Admin privileges are required for installation.

  • Reverse VAT is supported for Sage v27.1 and above.

  • Antivirus Configuration:

    • Ensure antivirus software permits the SageInterface download.

    • Add exclusions for:

      • Folder: C:\Program Files (x86)\SageInterface

      • Program: SageInterfaceService.exe

Windows Service Configuration

  • Automatic (Delayed Start):
    Set the SageInterface service to Automatic (Delayed Start) to avoid interference from Windows updates or startup processes.

  • Service Recovery:
    Configure the service to automatically recover if it stops.

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