If you're experiencing 'Cash allocation payment' or 'Single payment' failures in Commusoft, Sage 50cloud Accounts may produce errors when these payment records fail to allocate correctly. Sage has implemented error-checking to identify such discrepancies. Below are the steps to identify, correct, and resolve these issues within Sage 50cloud and Commusoft.
Viewing Failed Payment Allocations
Locate Failures in Commusoft:
Go to Company Settings > Accounting Interfaces > Failed to view any payment records that have not been successfully allocated in Sage.Check Sage for Errors:
When opening Sage 50cloud Accounts, if you encounter a 'File Maintenance Problems Report,' review the errors before attempting any fixes. Sage 50cloud provides tools to identify and resolve these missed allocations.
Cash Allocation Payment
Explanation:
Cash Allocation Payment in Commusoft:
When you allocate a payment to multiple invoices, Sage splits this into individual SRs (Sales Receipts). Sage cannot confirm the full success of the cash allocation back to Commusoft.Failed Allocation:
If part of the payment record fails in Sage, the remaining allocation will also fail in Commusoft. This generates an error, indicating incomplete payment allocation.
Resolution Steps:
Check and Reconcile in Sage:
Manually review Sage 50cloud to confirm which parts of the allocation were successful.Mark as "Do Not Send":
Once you reconcile the payment in Sage, mark the corresponding record in Commusoft as “Do not send.” This ensures it is not resent.
This record should not be resent after reconciling.
Single Payments
Explanation:
Single Payment Processing in Commusoft:
When a payment is sent to Sage, the payment record is created first. Sage then tries to allocate this payment to the corresponding invoice.Allocation Failure:
If Sage encounters issues allocating the payment, the payment record will show as failed in Commusoft.
Resolution Steps:
Manually Reconcile in Sage:
Check Sage 50cloud for any issues and manually reconcile the payment allocation.Mark as "Do Not Send":
After reconciling in Sage, mark the failed record in Commusoft as “Do not send” to prevent it from being resent.
This record should not be resent after resolving the error.
Additional Resources:
Adding Cash Allocations in Sage: Follow specific guidance on how to properly add cash allocation payments.
Adding Single Payments in Sage: Steps to send single payment records to Sage and confirm their proper allocation.
Ensure consistent monitoring of these interfaces to maintain accurate accounting records across both Sage 50cloud Accounts and Commusoft.