While Commusoft invoices are emailed to you when raised, you can also view and access them directly within your account. This allows you to quickly retrieve past documents, check balances, and download PDF copies for your records.
Key benefits
Access your full billing history without searching through emails.
Quickly retrieve and forward invoices to your accounts department if they do not receive billing emails.
Easily distinguish between software subscriptions, add on top-ups, and one-off purchases.
Download PDF invoices instantly for accounting and tax purposes.
The billing section displays your invoices from Commusoft (such as software licenses), not invoices you have raised for your customers
View your invoices
To access the billing section, you must have the Financial office staff user role or higher.
➡️ Click your Profile icon → Billing
The table provides the following details for each invoice:
Type: The category of the bill (eg. invoice or credit note).
Date: The date the bill was issued.
Reference: The unique invoice number.
Total: The total cost of the invoice.
Balance: Any outstanding amount left to pay.
Status: Indicates if the invoice is paid or unpaid.
Print: Click this icon to download the invoice as a PDF.
Understanding separate invoices
You may notice you receive multiple invoices in a single month. This occurs because Commusoft generates invoices based on the timing and type of transaction, ensuring clearer recordkeeping for different expenses.
Although these invoices are generated separately, the payments are generally consolidated into your monthly Direct Debit for convenience.
Monthly software license charges
You will receive a standard recurring invoice every month for your Commusoft software subscription.
Add on top-ups
If you have the SMS add on enabled, invoices are automatically generated whenever your credit balance runs low and a top-up is triggered. Because these are usage-dependent, they do not align with your standard monthly license billing cycle.
💡 Tip
If you frequently top up credits, consider purchasing a larger bundle for a discounted rate. Read more about the SMS add on.
One-off purchases
Items such as vehicle trackers, training packages, or other products are billed separately at the time of purchase, as they are not part of your regular subscription.
Common questions
Can I get the invoices sent to my accounting department directly?
Can I get the invoices sent to my accounting department directly?
Yes, you can request for your invoices to be sent to another department by contacting our support team and providing them with an authorised email address.
Why doesn't my direct debit match my latest invoice total?
Why doesn't my direct debit match my latest invoice total?
Your monthly direct debit, typically taken around the 7th of each month, covers all charges from invoices issued during the entire previous month. It also includes any new invoices that were generated on the 1st day of the current month.
Here's an example to make it clearer:
Let's say your direct debit is scheduled for August 7th. This payment will cover:
All invoices you received between July 2nd and July 31st.
Any new invoices that were generated on August 1st.
Essentially, your direct debit on the 7th of the month settles invoices from the previous full calendar month, plus the very first day of the current month's charges. This is why it often won't directly match just your latest single invoice.
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