Commusoft invoices are emailed to you when they are raised, but you can also view and access your invoices directly from your Commusoft account. Users with the Financial office staff role or higher can easily navigate to the billing section to find invoice details.
For instance, users might receive separate invoices for software license charges, SMS credit top-ups, or one-off purchases (vehicle tracker or training package purchases for example), depending on the type of transaction.
💭 Looking for customer invoices? The billing section displays your Commusoft software invoices, not invoices for your customers.
View Invoices
➡️ Navigate to your Profile icon > Billing
Here, you'll find several columns that provide details about your invoices:
Type: The category of the bill.
Date: The date the bill was issued.
Reference: The reference number related to the invoice in Commusoft.
Total: The total amount of the invoice.
Balance: The outstanding amount left to be paid.
Status: Whether the invoice is marked as paid or unpaid.
Print: Click on the icon or link to print or download the invoice as a PDF.
Multiple Invoices in a Month?
Why Does Commusoft Issue Separate Invoices for Different Charges?
When managing your Commusoft account and reviewing invoices, it’s important to understand the factors that determine why charges might appear on separate documents rather than being consolidated on one. This breakdown ensures transparency and helps maintain clarity in billing processes.
Separate Invoices Based on Billing Types
Commusoft generates separate invoices depending on the type and timing of transactions. Here’s an explanation:
Monthly Software License Charges
You will receive a recurring invoice every month for your Commusoft software subscription.
SMS Credit Top-Ups
Automatic invoices are generated when your SMS credit balance is low and a top-up is triggered. These top-ups do not align with your monthly license billing cycle as they are usage-dependent.
One-Off Purchases
Items such as vehicle trackers or similar products that aren’t included in regular subscription fees are billed separately whenever purchased.
Why Are These Charges Split?
The primary reason for issuing separate invoices is due to the difference in charge timing and purpose. Since these events occur independently, they are billed as such to provide easier traceability and accurate recordkeeping for each type of expense.
For example, if you’re noticing multiple invoices for SMS or Postcode lookup credits each month, it’s because each time credits are added, an invoice is generated. However, the payment for these invoices is added to your monthly Direct Debit for convenience.
By understanding the timing and types of charges—such as monthly software charges, SMS credit top-ups, or occasional one-off purchases—you can maintain clearer billing records and trace individual expenses effectively.
🔍 Tip: To find specific SMS or Postcode lookup credit invoices at the end of the month, simply access them from the billing section as above.
📈 Interested in credit bundles? Larger SMS and Postcode lookup bundles come with discounted rates. Contact us for more information!