Available on: Customer Journey and above
User role required: Financial office staff and above
Timesheets let your team track their working hours straight from the mobile app. Once enabled, technicians can clock in and out, log breaks, and build up accurate hours you can use for payroll, reporting, and performance tracking. Setup takes two checkboxes.
How to enable timesheets
➡️ Click your Profile icon > Settings > Users > Enable timesheets
This opens the Timesheets setup page.
Check Enable mobile timecard to switch on the timecard widget. Your mobile users can then clock in, clock out, and log breaks from the app.
(Optional) Check We pay break time if your team is paid during breaks. This adds break time to their total payable hours. Leave it unchecked to exclude breaks.
Click Save to apply your changes.
[Screenshot: Timesheets setup page showing the Enable mobile timecard and We pay break time checkboxes]
Note: After you save, mobile users should fully close the app, wait about 10 seconds, then reopen it so the new settings sync through.
Reviewing timecard data
Once timesheets are enabled, your team can start logging hours with the timecard widget. Office staff can then review and approve that data using these reports:
Timesheet approval: Review and approve the timesheets your team submits.
Daily timecard detail: See detailed daily time entries for each user.
Summary timesheet detail: Get a weekly overview of hours logged per user.
Common questions
Can a technician log more than one break a day?
Can a technician log more than one break a day?
Yes, a technician can record multiple breaks in a single day, and each one is tracked separately.
Why isn't the timecard widget showing in the mobile app?
Why isn't the timecard widget showing in the mobile app?
If the timecard widget hasn't appeared yet, ask the mobile user to fully close the app, wait about 10 seconds, then reopen it. This pulls the latest settings through.