Abort reasons are the list of reasons your team chooses from when aborting a job. Setting up a clear, standard list saves admin time and gives you consistent records of why jobs didn't go ahead.
Important: Aborting a job closes it permanently and can't be undone. This is different from aborting an appointment, which only cancels that visit and leaves the job open to rebook.
Read more about aborting a job and aborting an appointment in the mobile app.
How to access Abort reasons
âĄď¸ Profile icon > Settings > Jobs > Abort reasons > View
Adding a new abort reason
Click Add a new abort reason.
Enter the reason in the Reason field.
Click Save abort reason.
Editing an abort reason
Click Edit next to the abort reason.
Update the reason as needed.
Click Save.
Deleting an abort reason
Click Delete next to the abort reason.
Type Delete to confirm you want to permanently remove the abort reason.
Click Delete.
If an abort reason can't be deleted, a message explains why.
Common questions
Is aborting a job the same as aborting an appointment?
Is aborting a job the same as aborting an appointment?
No, aborting a job and aborting an appointment are different actions. Aborting a job closes the whole job permanently, and it can't be reopened or scheduled again. Aborting an appointment only cancels that visit. The job stays open and can be rebooked.