The after-sales care setting allows you to send a follow-up message to the job contact once the final invoice is raised or if the job is marked free of charge. Use this to thank the customer, direct them to a review site, or provide a discount for future jobs. Customizable questions also help ensure consistent follow-up processes.
View Setting
➡️ Profile Icon > Settings >Jobs > After Sales Care Email and SMS Template > Views
Setting Up After-Sales Care Communication
➡️ Set up after sales communication messages
For each communication method, enter the message in the provided text box.
Use tagging to personalise the message with specific details and ensure the content is relevant.
Click Save.