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Wolseley integration

Updated over a week ago

Connecting to your Wolseley account enables live price checking for parts when raising purchase orders and seamless sending of electronic purchase orders. This integration enhances efficiency in managing supplier interactions and ensures accurate pricing for parts procurement.

Pipedrive Plan Availability

Plan

Region

Pipedrive Integration

Go Paperless

UK

✅

Customer Journey

UK

✅

Automation

UK

✅

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All-in-one

US

❌

Customer Journey

US

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Field Automation

US

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Prerequisites

Commusoft

These are the requirements related to your Commusoft account:

  • Matching Details: Ensure the company email and address in Commusoft match your Wolseley account email.

  • Wolseley Supplier: A Wolseley supplier must already be set up in Commusoft with branches and contacts.

  • A Comprehensive Parts List: Your parts list must include supplier product codes and prices.

Only one supplier in Commusoft can connect to Wolseley.

Our Parts article will help you create and maintain your parts database.

Wolseley

These are the requirements and considerations for your Wolseley account:

  • Active Account: You must have an active Wolseley credit or cash account.

  • Verification Process: Wolseley accounts are verified by their eCommerce team within 48–72 hours.

  • Pending Activation: Avoid disconnecting and reconnecting during the "Pending activation" status.

  • Customer Pricing: Prices displayed depend on your Wolseley account contract, deals, and account type.

  • Price discrepancies: Any price discrepancies must be addressed directly with Wolseley.

  • Unit prices: VAT is not included in live unit prices.

Integration Setup

➡️ Navigate to the Profile icon > Click Integrations

  1. Go to Suppliers > Locate Wolseley

  2. Click Add Integration

  3. Enter Account Number

    • This is your Wolseley account number

  4. Click Continue.

  5. Select Supplier

    • Search for your Wolseley supplier name in Commusoft and select it from the results.

  6. Choose Branch Code

    • Search for and select the appropriate branch code, then click Save.

  7. Validate Account

    • Follow the validation instructions sent to your registered email.

Viewing live prices

Once the integration is confirmed, you can create purchase orders on a job or the supplier to view the live prices.
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➡️ Add purchase order

  1. Type either the part name, MPN or product code

  2. Select the part from the list of results

  3. The product code is used to locate the live price from Wolseley

  4. The price stored in your supplier pricing database will be displayed in Unit cost

  5. Various icons show against the Unit cost detailed below

Live prices are checked using the product code.

Live Pricing icons

If you are integrated with either City Plumbing or Wolseley, live pricing will be applied. The icons detailed below may be displayed:

Price found

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This is a live price: A green star icon indicates the live price has been found for the selected part.

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Warnings

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Product not recognised: If the product code is not recognised, update it and try again. If there is a network error, check the integration details are valid then wait for 1 hour before trying again
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Supplier product code does not exist: This part has no supplier product code stored in parts and prices. To rectify: Click on the icon > Enter the supplier product code > Save. This will save in parts and prices for this supplier.

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Loading

Need some context? Click to expand

Circular loading dots will display if there are temporary connection issues with Wolseley's API (retry in 30 minutes).

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Informative icons

Need some context? Click to expand

Price is populated from the stored base price and not the supplier price as one was not stored for this supplier.

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Clock icons

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Supplier price last updated: Price is populated from the stored supplier price and the green icon indicates the price is within 30 days old.

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Supplier price last updated: Price is populated from the stored supplier price and the amber icon indicates the price is within 31 to 60 days old.

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Supplier price last updated: Price is populated from the stored supplier price and the red icon indicates the price is over 61 days old.

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Live prices used on a PO will not update the stored supplier price in your parts database.

Send a purchase order

Purchase orders can be sent directly through Commusoft when integrated with Wolseley.

➡️ Click Add purchase order

  1. Add line items with the type Part.

  2. Choose Collect from supplier and select the branch.

  3. Review to ensure all PO details are correct

  4. Click Save

  5. Click Send to Wolseley via Integration

  6. Type Confirm

  7. Click Submit.

Items are not supported, all line items must be Parts.

Purchase orders generated from reorder templates will be sent automatically through the integration once created.

Sending failed

If your purchase order fails to send, you will receive a notification with an error reason. You will need to resolve the error before retrying.
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Need some context? Click to expand

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Manage integration

Disconnect

➡️ Click Manage > View Account number > Click Disconnect > Type disconnect > Click Disconnect

Frequently Asked Questions

💭 How does supplier pricing affect purchase orders?
If a supplier price is stored, it will automatically override the general base price when generating a PO.

💭 What happens if no supplier price is stored?
If there’s no supplier price yet, Commusoft will store the unit cost from the PO as the supplier price when the PO is saved.

💭 Will Commusoft update supplier prices automatically?
Yes. If the PO unit cost differs from the existing stored supplier price, the system will update it with the new value when saved.

💭 Do these updates affect the base price too?
No. Changes from POs only apply to supplier-specific pricing and won’t alter the stored base price.

💭 Why does the PO PDF show a different part code?
If available, the PO PDF will display the ‘Supplier product code’ instead of the ‘Manufacturer’s part number’.

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