Merge a customer into a different customer you've already created in your system, helping to tidy up your system and reduce duplicate customers.
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Merging customers is an irreversible action.

All contacts, estimates, jobs, invoices, credit notes, and payments will be transferred to the customer selected in the 'Into this customer' box. This customer will also retain their original creditor days, SLA, stored cards and third-party accounting reference.
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1. Navigate to the customer you want to merge > Edit > Advanced > Merge customer
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2. Start typing the name of the customer you want to keep > Select the name from the drop down menu
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Both customers details will be displayed, with the customer record on the right showing that it will be deleted, and the customer record on the left being the saved customer where the information will be merged to.

3. Review the customer details > Click 'Merge'
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The customers must be the same customer type to be merged. Read more about changing the customer type in this guide.

Account credit from both customer accounts will be combined during the merge.

Once the merge is complete, a note will be created on the customer in the communications tab showing which customer has been merged into it, along with when the action was done and by which user.

When a work address changes ownership or responsibility, you can transfer it from one customer to another. All past jobs and estimates will remain under the original customer, and invoices will belong to the original invoice address, to ensure the accuracy of historical data. Any jobs, estimates or invoices created after the transfer will belong to the new customer.
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1. Navigate to the customer you want to transfer > Edit > Advanced options > Transfer work address
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2. Select customer > Start typing customer name > Select from results
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3. Select contact to assign service reminders too > Select from the customer contacts displayed > Move
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The contacts displayed for transferring service reminders will be existing contacts on the chosen customer.

It is not possible to transfer a work address if it has the following: