The SLA Due to Breach Report is designed to monitor and track jobs that are at risk of exceeding or have exceeded their service level agreements (SLAs). This helps businesses identify operational delays and take corrective actions to maintain service commitments.
View report
➡️ Reporting tab > 
> Jobs > SLA due to breach.
Report Structure
The report consists of the following columns:
Column Name | Function |
Customer Name | Displays the name of the customer associated with the job. |
Job Description | Provides a summary of the job, including its scope and assigned tasks. |
Job Address Name | Indicates the location where the job is being performed. |
Is Job Complete | Shows whether the job has been completed. |
SLA Type | Specifies the type of SLA being monitored (e.g., job creation to engineer arrival time). |
SLA Countdown | Displays the remaining time before an SLA breach occurs or indicates if a breach has already happened. |
Available Filters
To refine the SLA Due to Breach Report, users can apply the following filters:
Customer Type - Filter by different customer classifications.
Customer - Select a specific customer to view their SLA breaches.
Business Unit - Filter jobs based on assigned business units.
User Group - Refine results by user group.
Priority - Show jobs based on priority level.
Type of Job - Filter by job type.
Does the Job Have a Contract - View jobs based on contract association.
Customer Contract - Filter jobs linked to specific contracts.
Diary - Apply filters based on diary entries.
First Engineer On Site - Show jobs where the first engineer has arrived or is delayed.
Created By User - Filter jobs based on the user who created them.
Breach In - Display jobs that are close to breaching or have already breached their SLA timeframe.
Key Features of the Report:
Jobs are listed in order of impending SLA breaches, with the most urgent at the top.
If a job has multiple SLAs, it appears multiple times, grouped by SLA type.
The SLA countdown is displayed in:
Red: if the notification has been sent.
Green: if the notification has not been sent.
Breach In Filter
Use the "Breach In" filter to focus on jobs that are approaching SLA deadlines. This helps in prioritizing tasks that need immediate attention. You can choose to filter jobs based on their breach time intervals:
0-15 minutes
0-30 minutes
0-60 minutes
61-120 minutes
121-240 minutes
More than 241 minutes
How to Use the Report
Click on the filter icon at the top of the report.
Select the relevant filter(s) from the dropdown list.
Click Apply Filters to refresh the report and display filtered results.
Actions
The report allows you to reorder, add, or remove columns using the edit option.
You can download the report in Excel format or print it directly from the interface.
Saved reports can be accessed quickly by using the Quick Links feature.
You can perfom these actions on the page indicated by the icon below:
Icon | Action |
| Filter based on the chosen criteria. |
 | Print the report. |
| Download the report in excel. |
| Select the columns you wish to display. You can rearrange the order by dragging and dropping them to the desired position. |
Quick Links | General > Save: Creating custom reports |
SLA Due to Breach Widget
➡️ Reporting tab
How to Enable the Widget
To display the SLA Due to Breach Widget on the dashboard:
Click on Quick Links.
Select Add/remove dashboard widgets.
Choose SLA Due to Breach from the available widget options.
Widget Structure
This widget displays SLA breaches in a four-quadrant layout, grouping breaches based on their time until breach:
SLAs due to breach in 0-60 minutes
SLAs due to breach in 61-120 minutes
SLAs due to breach in 121-240 minutes
SLAs due to breach in 240+ minutes